FAQs
DO I NEED TO MAKE AN APPOINTMENT TO GET TESTED?
Walk-in service is available, but may be limited or may not be available during peak hours. We encourage guests to make an appointment on our webpage for both in-person and virtual testing.
WHAT ARE YOUR HOURS OF OPERATION?
We are open daily from 8am – 4pm. If you are a group with testing needs outside of these normal hours of operation, please contact us at cruisetesting@empowerclinics.com and we will do our best to accommodate your needs.
DO YOU OFFER TESTING TO THE GENERAL PUBLIC?
Yes, we do! Our test results are also approved by airlines so if you need your results to fly, we can provide both a physical and electronic copy.
WHAT TEST IS REQUIRED TO BOARD A CRUISE SHIP OUT OF VANCOUVER AND WHEN DO I NEED TO TAKE IT?
We encourage guests to check with their cruise lines for specific testing requirements well in advance of their date of sailing and their website prior to sailing for the most up to date policies. Transport Canada requires all cruise guests to take an antigen test within 48 hours prior to boarding or a PCR test 72 hours prior to boarding but the exact time frame for specific cruises may vary. Please note that some cruise lines may require testing within 24 hours.
WHAT TYPE OF ANTIGEN TEST WILL I RECEIVE AT YOUR CLINIC?
We offer a mid nasal Rapid SARS-CoV-2 Antigen Test.
WHAT TYPE OF PCR TEST WILL I RECEIVE AT YOUR CLINIC?
We offer the Lucira RT-LAMP. The RT-LAMP Test Kit is a molecular diagnostic test and does not require laboratory processing.
HOW LONG WILL IT TAKE TO GET MY TEST RESULTS?
Your antigen test or PCR results will be available within 1 hr from sample collection. Results will be sent electronically. A hardcopy of your results can be obtained onsite for those who do not have access to an electronic device.
HOW MUCH DOES THE TESTING COST?
In-person testing: Rapid Antigen Test $120 CDN
PCR Test (RT- Lamp) $250 CDN
Virtual testing: Rapid Antigen Test Kit $100 CDN
PCR Test Kit (RT- Lamp) $200 CDN
Test kits are available for purchase at the clinic for self-administration via remote telehealth consult.
IS VIRTUAL TESTING AVAILABLE?
Yes. Schedule an appointment to pick-up the test kit on our webpage, then we’ll make a telehealth appointment for you to conduct your test virtually.
WHAT PAYMENT OPTIONS ARE ACCEPTED?
We accept all major credit cards and cash. Please be advised that no currency exchanges will be made onsite. USD cash will be collected at par to the CND pricing.
I REPRESENT A CRUISE LINE OR TOURIST GROUP WITH SPECIAL NEEDS, HOW CAN I ARRANGE THAT?
Please contact us at CruiseTesting@empowerclinics.com and we will do our best to meet your needs.
WHAT HAPPENS IF MY RAPID ANTIGEN TEST RESULT IS POSITIVE?
WHAT IS YOUR CANCELLATION POLICY?
For cancellations or refund requests, please give us a call at +1 (855) 855 9059, or send us an email at cruisetesting@empowerclinics.com. Refunds are subjected to a $50.00 CND cancellation fee. Please note refunds will not be applied retroactively, if you have missed an appointment or requested a cancellation after your appointment time, we will not be able to issue a refund. For extenuating circumstances and upon providing evidence, a refund may be issued subjected to the regular cancellation fee.