FAQs
DO I NEED TO MAKE AN APPOINTMENT TO GET TESTED?
Walk-in service is available, but may be limited or may not be available during peak hours. We encourage guests to make an appointment on our webpage for both in-person and virtual testing.
WHAT ARE YOUR HOURS OF OPERATION?
We are open daily from 8am – 4pm. If you are a group with testing needs outside of these normal hours of operation, please contact us at cruisetesting@wordpress-776017-3222400.cloudwaysapps.com and we will do our best to accommodate your needs.
DO YOU OFFER TESTING TO THE GENERAL PUBLIC?
Yes, we do!
WHAT TEST IS REQUIRED TO BOARD A CRUISE SHIP OUT OF VANCOUVER AND WHEN DO I NEED TO TAKE IT?
Transport Canada requires all cruise guests to take an antigen test within 48 hours prior to boarding or a PCR test 72 hours prior to boarding. Please note that some cruise lines may require testing within 24 hours. For specific cruise line requirements, please check their website prior to sailing for the most up to date policies. We encourage guests to check with their cruise lines for specific testing requirements well in advance of their date of sailing.
WHAT TYPE OF ANTIGEN TEST WILL I RECEIVE AT YOUR CLINIC?
We offer a mid nasal Rapid SARS-CoV-2 Antigen Test.
WHAT TYPE OF PCR TEST WILL I RECEIVE AT YOUR CLINIC?
We offer the Lucira RT-LAMP. The RT-LAMP Test Kit is a molecular diagnostic test and does not require laboratory processing.
HOW LONG WILL IT TAKE TO GET MY TEST RESULTS?
Your antigen test or PCR results will be available within 1 hr from sample collection. Results will be sent electronically. A hardcopy of your results can be obtained onsite for those who do not have access to an electronic device.
HOW MUCH DOES THE TESTING COST?
In-person testing: Rapid Antigen Test $130 CDN
PCR Test (RT- Lamp) $250 CDN
Virtual testing: Rapid Antigen Test Kit $100 CDN
PCR Test Kit (RT- Lamp) $200 CDN
Test kits are available for purchase at the clinic for self-administration via remote telehealth consult.
IS TELEHEALTH AVAILABLE?
Yes. Schedule an appointment to pick-up the test on our webpage, then we’ll make a telehealth appointment for you to conduct your test virtually.
WHAT PAYMENT OPTIONS WILL BE AVAILABLE?
We except all major credit cards and cash. Please be advised that no currency exchanges will be made onsite. All cash will be at par to the CND dollar.
WHY CAN'T I BOOK AN APPOINTMENT FOR A CERTAIN DATE AND TIME?
Appointments are available for booking a few weeks in advance. If the day you are selecting is open for booking, but the time is not available, it may be because the time is outside of our operating hours or because it has already been booked by other customers.
I REPRESENT A CRUISE LINE OR TOURIST GROUP WITH SPECIAL NEEDS, HOW CAN I ARRANGE THAT?
Please contact us at CruiseTesting@wordpress-776017-3222400.cloudwaysapps.com and we will do our best to meet your needs.